Warranty Forever FAQ's
What’s the catch?
There is no catch; your Warranty Forever is provided to you at no charge. The only requirement is that you follow the customary maintenance outlined in your agreement and keep records of all customary maintenance performed.
What is covered by the program?
The program provides coverage to the engine, transmission and drive axle components listed in the agreement for as long as you own your vehicle regardless of how long you own the vehicle and how many miles you drive.
What is the program limit of liability?
Single Claim Limit:
Our limit of liability with respect to any one claim is the Cost to repair or replace any Covered Parts damaged due to a Breakdown, but in no event shall the Cost exceed the average retail wholesale value of Your Vehicle as determined by the NADA (Official Used Car Guide) at the time of Breakdown.
Aggregate Claim Limit:
Our liability with respect to the total of all benefits paid during the Contract Period will not exceed the purchase price of Your Vehicle (excluding tax, title, and license fees).
Can my Warranty Forever agreement be transferred to the next owner if I sell my vehicle?
The agreement is not eligible for transfer.
How do I make a claim if I have a breakdown?
Contact the dealer where you purchased your vehicle, they will handle it from there! To speak with a Warranty Forever claims specialist, call us at (888) 235-7702.
When are claims specialists available to take my call?
Claim specialists are available Monday to Friday from 8am to 8pm and Saturdays from 9am to 5pm Eastern to answer all your questions.
If my vehicle breaks down and the breakdown is covered by the Warranty Forever agreement, am I required to pay for the repair and then wait to be reimbursed?
No, you are not required to pay for covered repairs out of pocket. All repairs are paid via credit card by the program administrator. Please be sure, however, that all repairs are authorized prior to the repair being completed. Unauthorized repairs will not be covered.
What if I need to be towed or need a rental car while my vehicle is being repaired?
You can be reimbursed for towing expenses (up to $100 per breakdown) when your vehicle is towed to your selling dealer.Rental car coverage is not included but may be included with the purchase of a service contract.
How do I know what maintenance is required to keep my Warranty Forever agreement in force?
In order to keep this Contract in effect, You must perform the maintenance procedures listed in this paragraph at the Selling Dealer or a Repair Facility. Failure to follow these maintenance procedures will result in denial of coverage under this Contract.
Your Vehicle must receive customary maintenance as outlined below:
» The engine oil and filter must be changed every 6 months or 7,500 miles, whichever occurs first.
» The transmission fluid and filter must be serviced at a maximum every 75,000 miles.
» The coolant, transfer case fluid and differential fluid must be serviced at a maximum every 100,000 miles.
What if my vehicle is equipped with an oil change light/indicator reminder system?
Recommended maintenance will need to be performed when your indicator signals you for maintenance, but cannot exceed the customary maintenance intervals outlined in your Warranty Forever agreement. Contact a claims specialist at (888) 235-7702.
Why do I have to do all the recommended services?
Proper maintenance to any mechanical component is the best preventative measure in reducing future breakdowns. That is the reason we ask that you use these guidelines.
Why is my dealership suggesting additional maintenance services?
Manufacturers only require a minimum level of services to be performed and will often list them in the owner’s manual. Your driving conditions and environmental conditions can demand additional service work be performed to keep your vehicle performing at peak levels. While you are only required to complete the minimum services outlined in your Warranty Forever agreement, we strongly encourage you to follow your dealership’s recommendations when being offered additional services.
Can I change my own oil?
No. All services must be performed by a professional service facility. This is to ensure proper documentation and quality of workmanship. See your Warranty Forever agreement for complete details on customary maintenance requirements.
What is a professional service facility?
Any service facility that has a license to do business. The facility must be able to provide a detailed repair order that contains the pertinent information regarding the services performed.
Do I have to use an ASE-certified facility?
No, however, we strongly recommend it. ASE technicians are certified through a national non-profit organization to ensure competency and expertise. Repair establishments with at least one ASE technician are permitted to display the ASE sign. Motorists should look for facilities that display the ASE Blue Seal of Excellence logo.
What if I am traveling out of town and need to have a maintenance service performed while I am traveling?
You may have your vehicle serviced by any licensed repair facility. Just call us at (888) 235-7813 and notify us of the service facility of your choice that will be performing the maintenance while you are traveling. If you need assistance with this, you may also contact your selling dealer’s service department for details.
How does the Warranty Forever administrator know when I have customary maintenance performed?
You are required to keep records of all maintenance performed on your vehicle. Record of maintenance must include the vehicle identification number (VIN), description of the vehicle, date of service, and your vehicle’s odometer miles.
What if I am traveling out of town and have a breakdown that would be covered under my Warranty Forever agreement?
If you are within 150 miles of your selling dealer, you are required to have all repairs performed at their facility. If you are outside that radius, you may take your vehicle to any licensed repair facility to have your repair work completed. For assistance, you may call us at (888) 235-7813 or you may contact your selling dealer’s service department for details. Remember, all repairs must be pre-authorized or the claim will not be paid.
Why do I need to contact the administrator for scheduled maintenance outside of my selling dealer?
Pre-authorization is required for recordkeeping purposes and to maintain coverage. We will also assist you in your dealer’s absence to ensure all maintenance required by your agreement is performed. You are not required to return to your selling dealer or any specific repair facility for scheduled maintenance.
